Privacy Policy
Last Updated: August 2025
At ComptiaHelp, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you use our CompTIA exam assistance services. We are committed to maintaining the confidentiality and security of all data you entrust to us.
1. Information We Collect
Personal Information
When you use our services, we may collect:
- Full name and contact information (email, phone number)
- Exam-related details (certification type, exam date preferences)
- Payment information (processed securely through third-party payment processors)
- Exam credentials and access information (when necessary for service delivery)
- Communication records (emails, chat messages, consultation notes)
Technical Information
We automatically collect certain technical data:
- IP address, browser type, device information, and operating system
- Website usage data (pages visited, time spent, referring URLs)
- Cookies and similar tracking technologies
- Location data (general geographic area based on IP address)
Service-Related Information
- Exam results and performance data
- Service feedback and satisfaction ratings
- Support ticket information and customer service inquiries
2. How We Use Your Information
We use the collected information for the following purposes:
Service Delivery
- Connect you with certified IT professionals for exam assistance
- Coordinate exam scheduling and proctoring arrangements
- Process payments and manage billing
- Provide customer support and respond to inquiries
- Send service-related notifications and updates
Service Improvement
- Analyze service performance and user satisfaction
- Develop new features and improve existing services
- Conduct internal research and analytics
- Train and evaluate our expert network
Legal and Security
- Comply with legal obligations and regulations
- Detect, prevent, and address fraud or security issues
- Enforce our Terms and Conditions
- Protect the rights and safety of our users and staff
3. How We Protect Your Information
We implement industry-standard security measures to protect your personal information:
Encryption & Security
- SSL/TLS encryption for all data transmission between your device and our servers
- Encrypted storage for sensitive information including exam credentials
- Secure payment processing through PCI-DSS compliant third-party providers
- Regular security audits and vulnerability assessments
Access Controls
- Strict access controls limiting who can view your personal information
- Multi-factor authentication for staff accessing sensitive data
- Regular employee training on data privacy and security best practices
- Confidentiality agreements with all staff and contractors
Data Retention & Deletion
- Exam credentials are deleted immediately after service completion
- Personal information is retained only as long as necessary for service delivery
- Automated data deletion protocols for expired information
- Secure data destruction methods for all deleted information
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in these limited cases:
Service Providers
- Certified IT professionals who provide exam assistance (only information necessary for service)
- Payment processors for billing and transaction processing
- Cloud hosting providers who store data on secure servers
- Email and communication service providers
All third-party providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required to:
- Comply with legal obligations, court orders, or subpoenas
- Enforce our Terms and Conditions or protect our legal rights
- Prevent fraud, security threats, or illegal activities
- Protect the safety of our users, staff, or the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how users interact with our site (via Matomo)
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Track effectiveness of advertising campaigns
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
6. Your Privacy Rights
You have the following rights regarding your personal data:
Access & Portability
- Request a copy of your personal information
- Receive your data in a machine-readable format
- Transfer your data to another service provider
Correction & Updates
- Update or correct inaccurate information
- Complete incomplete personal data
- Modify your communication preferences
Deletion & Erasure
- Request deletion of your personal data
- Withdraw consent for data processing (where applicable)
- Close your account and remove associated data
Objection & Restriction
- Object to certain data processing activities
- Restrict how we use your information
- Opt-out of marketing communications
To exercise any of these rights, please contact us at support@comptiahelp.com. We will respond to your request within 30 days.
7. Third-Party Links
Our website may contain links to third-party websites, including exam registration platforms and partner services. We are not responsible for the privacy practices of these external sites.
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by ComptiaHelp.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure appropriate safeguards are in place to protect your information, including:
- Standard contractual clauses approved by regulatory bodies
- Encryption and security measures during data transmission
- Compliance with applicable international data protection regulations
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending you an email notification (for significant changes)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy & Data Protection Team
This Privacy Policy is effective as of the date stated at the top of this page. By using ComptiaHelp services, you acknowledge that you have read and understood this Privacy Policy.